‘Online Monitoring’: The Consumer Goods Giant Looks to Exploit Vaseline’s Social Media Breakthrough.
Originally found over 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline might not appear as an obvious target for social media algorithms.
Nonetheless, its ascent as a popular subject on TikTok has thrust it into the lead of an promotional upheaval, where major corporations are investing heavily in content creators and putting fewer resources into marketing items in legacy broadcasters.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a byproduct of the drilling process. Today, a spree of amateur-created clips have documented the product’s widespread use in “life hacks”.
It has been touted as a solution for polishing footwear or making fragrance last longer, and also a remedy for noisy doorways. Users have even applied it to combat the nuisance of chip seasoning clinging to fingers.
Harnessing the Hype
Noticing its viral resurgence, marketers at Unilever boosted the tips by having their research teams evaluate the claims and letting the content creators in on the results.
Assertions that it diminished the sensation of spicy food on lips were validated. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might bleach teeth or lengthen eyelashes were debunked.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. However, this online trend has led decision-makers to turbocharge spending on content creators.
This monitoring of online platforms to guide corporate planning has been labeled “social listening”. The company's chief executive, newly named, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content.
Evolving With Audience Behavior
Selina Sykes, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of engaging audiences. She said participating on platforms “without dampening the fun” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, dating to when neighbors chatted over fences and talking about what they used.
“The trend is shifting from a one-to-many model, where we would just send out ads … Now it’s many conversations, diverse communities. The evolution of platform algorithms means that these audiences appear specific, however, they are large.
“Ensuring your product is discussed by other people, mentioned by individuals, this builds credibility and connection. Influencers are vital for this. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The strategy reflects seismic changes taking place in media consumption, with younger consumers allocating more attention to digital networks than legacy broadcast and print media.
This change is evidenced by declines in traditional media advertising. In the UK, advertising income for major broadcasters have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Creator Economy Boom
It also reflects a merging of functions as corporations essentially turn into content studios, partnering with numerous influencers to boost their products.
Leon Harlow said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us consumers have more faith in suggestions from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.”
He said brands could also save money by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to test effectiveness.
The approach is growing. Marketing investment on digital creator partnerships is rising at quadruple the rate than the broader media sector. Stateside, it has increased by over 100% since 2021 and is expected to hit multi-billion dollar sums in 2025.
TV's Lasting Role
Even with this transformation, industry figures said they believed television commercials still played a key part to play, as broadcasters retained the power to drive countrywide discourse.
The executive noted: “A top-tier ROI marketing event is still the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”